FAQ

We use EParcel for our everyday deliveries and for the fast service Express postage fills the bill; a tracking number is always provided so as you can easily track your delivery.

We are happy for pickups from our store situated at 15 Alison Street, Mount Helena,WA 6082. Just let us know this is your preference when placing your order and we can have your order ready to be collected. This is usually same day, however some Products are stored off site and with a bit of notice of your intent to pick them up we can make sure they are here waiting for you.

All standard shipping will be sent via Australia Post eParcel. Other options can be discussed by calling any of our helpful sales staff.

Bulky parts, heavy parts (e.g. Tyres), and dangerous parts will be sent via StarTrack Road Express or through an approved Carrier an extra charge will apply for these parts.

Tracking numbers will be allocated for all deliveries and will require customer’s signature upon delivery. If it is your preference to have the delivery left without a signature (authority to leave), please advise us in the notes section of your order. Coops Customs will not be held responsible for any parts that are misplaced or stolen if you choose this option.

Our Aim is to dispatch all parts within 1 day of receiving payment.

If your parts are unavailable or there is an unforeseen delay, we will contact you to as soon as we can so as we can work out an alternate arrangement regarding delivery.

Eparcel Standard is usally 3-5 Business Days

Eparcel Express is usally 1-3 Business Days

The above is a guide only and does NOT guarantee delivery.

We cannot be held responsible for late delivery due to a fault of the delivery service used just give us a call and we will be happy to assist where ever we can.

The Australian Consumer Law (ACL) has introduced some new requirements with respect to warranties against defective Parts supplied from 1 January 2012 in respect of sales to consumers.
Parts sold to consumers may come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL).
Consumers are entitled to a replacement of the parts or a refund of the price for a major failure of the Parts and also compensation for any other reasonably foreseeable loss or damage.
Consumers are also entitled to have the Parts repaired or replaced if the Parts fail to be of acceptable quality and the failure does not amount to a major failure.
Full details of your consumer rights may be found at consumerlaw.gov.au
Where consumers have purchased Parts and the manufacturer has also provided a warranty against defects (Manufacturer’s Warranty), that warranty is in addition to the consumer guarantee we provide in relation to the Parts.